Cancellation and No-Show Policy

Effective date and version: August 20, 2026

Cancel or reschedule

Customers may cancel or reschedule an appointment without a cancellation fee. Please use the appointment-management link or contact OilFi as soon as possible so the technician can be notified.

Documented no-shows

OilFi may charge the full scheduled service amount only when the assigned technician (1) arrives within the confirmed appointment window, (2) attempts to contact the customer using the booking contact information, (3) waits at least 15 minutes after arrival, and (4) documents arrival and those steps. A customer may dispute a no-show determination by contacting OilFi.

What is not a no-show

No no-show charge applies when the technician does not arrive within the confirmed window, does not complete the required contact, wait, and documentation steps, or when the appointment was canceled or rescheduled beforehand. OilFi may waive or refund a charge after reviewing exceptional circumstances or an error.

Contact

Questions may be sent to contact@oilfi.co.